Question 1

What's actually included in my membership?

Accepted Answer

On-Call ($79/mo) gets you the number: priority scheduling, emergency triage, a full annual walkthrough inspection with a written report, and member rates on any work. Managed (priced to your home, $219–$449/mo) adds the monthly visit: your dedicated technician runs a 200-point rotation through your home's systems and handles up to 3 hours of handyman work each month — unused hours roll over. Bigger repairs and licensed trades come as one all-in quote at member rates, and you approve before anything happens.

Question 2

Why is Managed priced to my home instead of a flat tier?

Accepted Answer

Because a 1,700 sq ft townhouse and a 4,400 sq ft two-story with a pool don't need the same care. Your price is set by your home's size, age, and systems, quoted in 60 seconds, confirmed at your onboarding inspection, and then locked for 12 months. Same service for every home; the home sets the number.

Question 3

How does the onboarding inspection work?

Accepted Answer

A Tepui-vetted inspector spends 2–3 hours at your home documenting every major system — roof, HVAC, plumbing, electrical, pool, exterior. You get a full home profile with photos, component ages, and flags on anything close to needing attention. On monthly billing there's a one-time $299 inspection fee — the same for both memberships; choose annual billing and it's included at no extra charge.

Question 4

What happens when something actually breaks?

Accepted Answer

You text, call, or WhatsApp us with a description (and a photo if you have one). We open a ticket, triage it, and coordinate the right contractor — plumber, electrician, AC tech, roofer, whoever. You approve the quote in-app with a signature. We schedule it and supervise it. The job lives on our ticket, not yours.

Question 5

Do you handle emergencies? What about hurricanes?

Accepted Answer

For life-safety emergencies (gas smell, active flooding, fire), call 911 first, then us. For everything else (AC out, no hot water, storm damage), Managed members get next-day priority response; On-Call members get priority over non-members. After a named storm, every Managed home gets its post-storm inspection within 72 hours — that promise is why Managed membership is capped per neighborhood.

Question 6

Are you a home warranty?

Accepted Answer

No — and we're deliberately not. A home warranty is an insurance product: you pay premiums, file claims, and an adjuster decides whether to pay. We don't do claims and nothing is 'covered' by fine print. We're a licensed Florida contractor with our own crews. Your membership buys real visits and real labor hours; anything beyond that is a fixed all-in quote you approve before work starts, backed by a 30-day workmanship guarantee.

Question 7

Who exactly comes into my home?

Accepted Answer

One person, not a rotation. Every Managed home is assigned a dedicated, background-checked Tepui technician — you'll know their name and face before they ever have a key, and every visit produces a photo report showing exactly what was checked and done. For licensed-trade work (plumbing, electrical, HVAC), we bring in vetted, insured specialists — always under our supervision and our name.

Question 8

Can I change or cancel my membership?

Accepted Answer

Both memberships carry a 6-month minimum on monthly billing (annual billing has no lock — it's paid in full upfront). There's no self-serve cancellation button on purpose: text or call us and our team handles it directly. After the 6 months, cancel anytime with 30 days' notice. Your home profile and service history are yours to keep either way.

Question 9

What's your service area?

Accepted Answer

Miami-Dade and Broward counties, plus select pockets of Palm Beach. If you're outside those areas, tell us where — we're adding zip codes as we grow our crew network.

Question 10

What if I sell my home?

Accepted Answer

Your plan is transferable to the new owner (great selling point) or cancellable with 30 days' notice. Your home profile and service history go with the property if you transfer.

Terms of Service

1. Membership Plans

2. Billing, Onboarding Fee, and Minimum Commitment

3. Scheduling

4. Payment

5. Warranties and Disclaimers

6. Limitation of Liability

7. Intellectual Property

8. Governing Law

9. Changes to These Terms

10. Contact